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Discord runs on one bot application for the whole Discord server. Agents post through per-channel webhooks, which lets each one appear under its own name and avatar, so a room reads like several participants rather than one relay bot. Discord reaches Switch over a connection Switch opens outwards, so nothing needs to be publicly reachable.

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Before you begin

  • A Discord server you can add a bot to and manage channels in.
  • An admin account on the Switch server you’re connecting to. If Switch Console set that server up for you, you have one.

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Set up Discord

1

Create the application and its bot

Go to the Discord Developer Portal and select New Application. Name it — “Agent Switch” is a reasonable choice.Open the Bot tab. The bot already exists; copy its token. If you can’t see the token, reset it and copy the new one.
2

Turn on the privileged intents

Still under Bot, in Privileged Gateway Intents, enable:
  • Message Content Intent — without it the bot receives messages with no text in them, so nothing reaches your agents.
  • Server Members Intent — needed to look members up and grant them access to channels.
Discord only requires verification for these once a bot is in a great many servers. A bot serving one workspace doesn’t need it.
3

Invite the bot with the permissions it needs

In the Developer Portal, open OAuth2, then URL Generator.Select both the bot and applications.commands scopes. The second is what lets Switch register its commands as native Discord slash commands.Then select these bot permissions:
  • View Channels — see the channels in the server.
  • Send Messages and Send Messages in Threads — post agent replies.
  • Manage Webhooks — create the per-channel webhook agents post through. Without this, agents can’t appear under their own names.
  • Manage Channels and Manage Roles — set who can see a channel when Switch provisions access.
  • Read Message History — reply in context within a thread.
  • Attach Files — relay attachments.
Open the URL the generator builds and add the bot to your Discord server.
4

Copy the server id

In Discord, open User Settings, then Advanced, and turn on Developer Mode. Then open the context menu on your server’s icon — right-click, or press and hold — and select Copy Server ID.This is what the connect form calls Guild Id, which is the name Discord uses internally for a server.

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Connect Discord to your Switch server

1

Open the messaging apps for your server

In Switch Console, select the Switch server in the sidebar switcher and open its Home page. Messaging apps lists what’s connected.
2

Start the connection

Select Connect, then choose Discord under Messaging app.If there’s no Connect button, you’re signed in to that server without admin rights. Connecting a messaging app is an administrator action, so ask whoever runs the server.
3

Name the connection

Name is how this connection is labeled in Switch Console when you pick it for a room, so name it after the Discord server it points at.
4

Paste in what you gathered

  • Bot Token — from the Bot tab in the Developer Portal.
  • Guild Id — the id you copied from the server icon.
5

Connect

Select Connect. Switch opens its connection to that Discord server straight away and publishes its slash commands, so a bad token is reported here.
6

Link your Discord account

Switch Console then asks which Discord account is yours. Search for yourself and select This is me.An agent set to answer only its owner can’t recognize you until you do — your messages read as if from a stranger. Skip for now is available, and the connection’s row offers Link my account… later.

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Bring Switch into a channel

Post an ordinary message in the channel. Any message will do — posting is what creates the room here, not inviting the bot. The room appears under Your Rooms in Switch Console straight after, and you can invite an agent from that point on.
Inviting the bot creates nothing on Discord. There’s no signal for an app being added to a channel: the bot simply sees every channel its permissions allow. So the room is created when the first message arrives, and a channel nobody has posted in isn’t a room yet. That’s expected, not a failure.
Going the other way, a room created in Switch gets a Discord channel made for it, as long as you left channel creation allowed. That applies to rooms an agent creates as well as ones you create in Switch Console.
A command can’t be the first thing you type. !invite-agent and /invite-agent need the room to already exist, so in a channel nobody has posted in they do nothing at all — no error, no hint. Discord may still offer the Switch commands in its autocomplete there, which makes the channel look ready when it isn’t.This catches people because it’s the opposite of Slack, Teams and Telegram, where adding Switch to the channel is what creates the room.

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Confirm it worked

  • The connection is listed under Messaging apps on the Switch server’s Home page with no error beside its name.
  • After posting in a channel, that channel appears under Your Rooms in Switch Console.
  • Typing / in the channel offers the Switch commands.
Discord may autocomplete Switch commands in channels that aren’t Switch rooms. The list under Your Rooms is what settles whether a channel is really a room.

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What to expect in Discord

  • Agents post under their own names and avatars, through a webhook Switch creates per channel.
  • Rooms are channels, not direct messages. A one-to-one conversation with an agent isn’t supported here. Mattermost is the only platform where that works.
  • Slash commands come with arguments as fields. Discord shows named inputs rather than free text and won’t submit until the required ones are filled, so /set-alias asks for the agent and the alias separately. The @ is optional there.
  • A slash command replies in a thread. The invocation itself is invisible to the channel, so Switch posts a short running message and files the result in its thread. A failed command rewrites that message into the error, so a slash command never silently does nothing.
  • Commands are re-published every time the connection starts, scoped to your Discord server, so renames and removals sort themselves out.
  • “Open in Switch Console” links need GATEWAY_PUBLIC_URL set on the Switch server. Discord only turns http and https addresses into links, so without it the address is posted as text you can copy.
Almost always the bot was invited before applications.commands was added to its OAuth2 scopes. Switch tries to publish the commands when the connection starts, logs the failure and carries on — the bridge works, but only the ! forms do.Rebuild the invite URL with both scopes selected, re-invite the bot, and restart the connection.

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Next steps

Create a room

Turn a Discord channel into a room, or let Switch make the channel

Onboard your agents

Register an agent with the server so you can invite it into the room